Return Policy

Return Policy:

Our return policy allows you 30 days from the date of item delivery to request a return. Please note that returns are not accepted after this 30-day period.

Eligibility Criteria:

To be eligible for a return, your item must be in its original, unworn, and unused condition, including all items inside the box and in their original packaging. Customers are required to provide photos and videos of the products and boxes. Additionally, a receipt or proof of purchase is necessary.

Initiating a Return:

To start a return, please contact us at inquiry@thten.com. If your return is approved, we'll provide a return shipping label and detailed instructions on where and how to send your package.

Important Note:

Used items cannot be returned except for quality issues. Customers are responsible for return shipping costs if they mistakenly purchase the wrong products.

Procedure Reminder:

Ensure you request a return before sending back items. Items returned without prior authorization will not be accepted. THTEN is not liable for the shipping costs incurred by customers returning packages without authorization.

Non-Returnable Items:

Items that fall under the following categories are non-returnable:

  1. Giveaways or free items

  2. Used items

  3. Items damaged due to human causes

  4. Products from unauthorized resellers

Defective or Damaged Products:

If the product is defective or damaged, please provide photos or videos to our customer service within 10 days of receiving the goods. We will cover the return (exchange) shipping costs. Failure to do so within 10 days or a lack of response will make the buyer responsible for any loss.

Return Process:

Upon receiving returned items, we will verify the product's condition within 2-3 business days and initiate a refund within the next 3 business days. We will notify you of the refund status. Approved refunds will be automatically processed through your original payment method. Please note that the bank or credit card company may require additional time to complete the refund.

Limited Warranty:

THTEN offer a 30 Days Limited Warranty.

The warranty is only applicable to original purchasers and starts on the purchase date. It does not extend if the product is repaired or replaced.

The Warranty does not cover damage due to improper use, failure to follow instructions, unauthorized repair, external causes beyond our control, or force majeure events (e.g., fire, earthquake, lightning, water damage).

If you have any questions, please contact us at inquiry@thten.com.