Shipping Policy

Shipping Outside the Contiguous 48 States

While we do not ship directly outside the 48 united states, we can work with your freight forwarder to accommodate your orders. You, the customer, are responsible for paying all customs duties, taxes, and other additional fees applied upon export. The freight forwarder is responsible for inspecting the packages before accepting to deliver them. Once the packages are accepted by the freight forwarder, THTEN is not responsible for any damage or loss of the packages.

We do not ship our products to the following:

  • P.O. boxes

  • Military APO

  • States/territories outside the contiguous U.S. including Hawaii, Alaska, Puerto Rico, and the Virgin Islands

  • Countries outside of the United States

 

Out-of-Stock/Back-Ordered Products Policy

If your order includes out-of-stock items, the remaining in-stock items will be shipped as soon as the order is paid for. Back-ordered items will be sent to you via ground shipping at no additional charge when the stock is replenished. You can request the order to be shipped in one batch when all items are available.

 

Cancellation Policy

If you wish to cancel an order that has NOT been shipped, contact our customer service department at inquiry@thten.com. We will do our best to assist you in a timely fashion. Special order items and items marked as shipped cannot be canceled after the order is processed. Returned items are subject to restocking fees. If an order cannot be canceled, you will be able to return eligible items, shipping charges may apply.

 

Disclaimer

THTEN is not responsible or liable for any delayed shipments due to events beyond our control. These events may include but are not limited to: natural disasters, acts of God, power and server outages, and acts of omission from carriers, transmitters, phone companies, and internet service providers.